Legal

Refund policy

Last updated: 6 November 2026. This policy is part of the Terms of service and applies to both plans.

1. The subscription is monthly and you can cancel at any time

ProvenDrop is billed month by month, in advance, with no minimum term. Cancel whenever you want in Manage subscription (the Stripe customer portal) or by contacting us. Cancelling stops the next payment; you keep access until the end of the month you have already paid. A month that has started is not refunded, in whole or in part, except in the cases below.

2. Joining fee

The standard plan has a one-time joining fee of €25, charged together with the first monthly payment. It pays for setting up your access and is not refunded once your access has been delivered, except in the cases in sections 3 and 4. The Click plan has no joining fee.

3. Right of withdrawal (14 days)

If you are a consumer in the European Union, you have the right to withdraw from a distance contract within 14 days without giving a reason (in Portugal, Decreto-Lei n.º 24/2014). ProvenDrop is a digital service whose delivery starts immediately after payment: your access is created and the first collections are sent within hours. By subscribing you ask us to start the service straight away and you acknowledge that, once the service has begun, the right of withdrawal applies only to the part of the service not yet delivered.

In practice we apply it like this: if you withdraw within 14 days of your first payment and have not signed in to the member area nor downloaded any Launch Kit (or, on the Click plan, have not joined the WhatsApp group), we refund the full amount, joining fee included. If you have already used the service, we refund the monthly fee in proportion to the days not used; the joining fee is not refunded. [A COMPLETAR PELO AFONSO: confirmar esta regra com o contabilista/advogado e ligar "aceitar os termos" nos dois Payment Links do Stripe]

4. Billing errors

Double charges, charges after you cancelled, or any amount that does not match the published price are refunded in full, to the original payment method, as soon as we confirm them. Just tell us.

5. Failed payments and suspended access

If a monthly payment fails, Stripe retries the card and you keep your access for 7 days. If it still fails, access is suspended until the payment goes through; nothing extra is charged for the suspended period.

6. Chargebacks and disputes

Please contact us before disputing a charge with your bank or card issuer: most problems are solved the same day. A dispute opened with the card issuer suspends access immediately and may end the subscription, because the funds are withdrawn from us while the dispute is examined.

7. How to ask for a refund

Write to us on WhatsApp at +351 920 414 823, from the e-mail or number you used at checkout, saying what happened. We answer within 10 working days. Refunds are made through Stripe to the card you paid with; depending on your bank, the money can take 5 to 10 working days to appear.

8. What a refund does to your access

A full refund ends your subscription and your access to the member area, the daily e-mail or the WhatsApp group on the day it is made. Any Launch Kit you downloaded before that must be deleted; the material remains subject to the Terms of service.